Building a Foundation for Transformation

Why Attend Claims Processing 2013?

Claims processing is a source of escalating costs and increased risk for insurance companies. System wide inefficiencies can lead to inaccurate claims assessments, delayed settlements, claims leakage and losses due to fraud.

In an intensely competitive insurance market, top performers are looking to transform their claims processing function to improve customer satisfaction and loyalty, reduce claim decision cycle times, increase efficiency and effectiveness and reduce cost.

Our 6th Annual Claims processing Forum will feature best practice case study sessions from across the insurance industry with the aim of providing you with the take away strategies to transform your claims processing function and gain competitive advantage in the market place.

Why Claims Transformation and Why Now?

If you want to simplify, integrate and streamline your claims processing function then Claims Processing 2013 will provide you with the roadmap to transformation and business success. So what are the key challenges you face that we will address at this year’s event?

Re-branding and repositioning claims processing

Overcoming siloed data systems that make it difficult to assemble a complete view of a customerHigh support costs and increased operational risk due to ageing/legacy systems
Enterprise workforce optimisation
Developing a clearly articulated business plan to improve business operations and enhance claims processing capabilities
Claims processing and customer experience management strategies to gain competitive advantage
Effectively combating insurance fraud to improve claims management efficiency and decrease claims costs
Identifying and controlling claims leakage
Mastering customer centric design in today’s multi-channel environment
Managing organisational change and embedding customer centricity