How Will You Transform The Claims Experience?
Enhancing the Claims Experience through Customer-Centric Processes and Efficient Operations
Currently in a soft insurance market and a heavy period of natural disasters, a focus on the expectations and the way consumers interact with their insurance companies is key to future profitability and growth.
Claims management professionals are constantly challenged with modernising claims processes for greater efficiency with limited financial and talent resources and significant regulatory and compliance requirements. Efficient claims management remains the key factor to ensure customer satisfaction and retention, and therefore directly affects the business and revenue growth of insurance companies.
How do you become a more consumer-led and data-driven organisation that can adapt quickly to the current rapidly changing environment?
Seize the Competitive Advantage
Gaining competitive advantage through efficient, fast and transparent claims processes has become critical in order to survive in a highly turbulent market.
IQPC's Claims Experience 2016 Summit will give an insight into the current claims landscape and how technology, innovation, and data are being used to meet evolving customer needs and expectations, while growing your business and staying ahead of the game. Join us, and discuss the hottest topics in claims management with the market leaders. Learn how to save costs, simplify your claims processes, detect fraud, and grow your revenues. Learn to become a more consumer-led and data-driven organisation that can adapt quickly to the current rapidly changing environment.
This year, Claims Experience 2016 will focus on:
Meeting the changing future of claims by focusing on the disruptors to the industry e.g. Uber, Airbnb
Understanding and implementing the right systems to drive cost efficient and customer-centric processes
Attracting, retaining and upskilling key talent to cope with change
Leveraging consumer data and digital platforms
Understanding and applying intelligence in all the fraud fracture points
Increasing engagement through a focus on leadership and culture
Evaluating strategy and digital tools implemented in back-offices
Accessing legacy system renewal projects
Confronting reputational risk and brand impairment for all parties in the claims process