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Top key industry speakers

Arthur J. Gallagher
Adam Squire
Head of Claims
Arthur J. Gallagher
GMHBA
Brenton Flynn
Process Delivery Team Coach
GMHBA
Right2Drive
Damian Mullins
CEO
Right2Drive
WorkCover Queensland
Dean Lacheca
Manager Solutions Delivery
WorkCover Queensland
SOVEREIGN
Pieter Breytenbach
Head of Claims
SOVEREIGN
Transport Accident Comission (TAC)
Natalie McColl
Senior Manager
Transport Accident Comission (TAC)
Zurich
Simon Spencer
Senior Underwriter Financial Lines
Zurich
Accident Compensation Cooperation
Sid Miller
Chief Customer Officer
Accident Compensation Cooperation
National Transport Insurance
Staci Clark
National Manager Strategic Delivery and Claims Technical
National Transport Insurance
CGU
Kent Hannam
Manager- Rural Business
CGU
ING Direct
Lisa Claes
Executive Director, Customer Delivery
ING Direct
GMHBA
Michael Cochrane
Service Delivery Manager
GMHBA

How Will You Transform The Claims Experience?

Enhancing the Claims Experience through Customer-Centric Processes and Efficient Operations

Currently in a soft insurance market and a heavy period of natural disasters, a focus on the expectations and the way consumers interact with their insurance companies is key to future profitability and growth.

Claims management professionals are constantly challenged with modernising claims processes for greater efficiency with limited financial and talent resources and significant regulatory and compliance requirements. Efficient claims management remains the key factor to ensure customer satisfaction and retention, and therefore directly affects the business and revenue growth of insurance companies.

How do you become a more consumer-led and data-driven organisation that can adapt quickly to the current rapidly changing environment?

Seize the Competitive Advantage

Gaining competitive advantage through efficient, fast and transparent claims processes has become critical in order to survive in a highly turbulent market. 

IQPC's Claims Experience 2016 Summit will give an insight into the current claims landscape and how technology, innovation, and data are being used to meet evolving customer needs and expectations, while growing your business and staying ahead of the game.  Join us, and discuss the hottest topics in claims management with the market leaders. Learn how to save costs, simplify your claims processes, detect fraud, and grow your revenues. Learn to become a more consumer-led and data-driven organisation that can adapt quickly to the current rapidly changing environment.

This year, Claims Experience 2016 will focus on:

  • Meeting the changing future of claims by focusing on the disruptors to the industry e.g. Uber, Airbnb

  • Understanding and implementing the right systems to drive cost efficient and customer-centric processes

  • Attracting, retaining and upskilling key talent to cope with change

  • Leveraging consumer data and digital platforms

  • Understanding and applying intelligence in all the fraud fracture points

  • Increasing engagement through a focus on leadership and culture

  • Evaluating strategy and digital tools implemented in back-offices 

  • Accessing legacy system renewal projects

  • Confronting reputational risk and brand impairment for all parties in the claims process



Sponsors & Exhibitors
Lanyard Partner
Computershare Communication Services - AU
Associate Partner
IDIOM Limited
Media Partners
Media Partners
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