Featured Speakers:

 Andrew Johnson
Andrew Johnson
National Operations Manager, Claims Services
Allianz
 Mohinder Kumar
Mohinder Kumar
National Manager Technical - Professional & Industry Claims
Suncorp
 Tina Paterson
Tina Paterson
Head of Process Transformation
BUPA Australia Health Pty Ltd
 Rocky Scopelliti
Rocky Scopelliti
National General Manager - Financial Services
Telstra Corporation
 Stacey Williams
Stacey Williams
National Client Relationship Manager
Gallagher Bassett Services
 James Iansek
James Iansek
Head of Customer Service Operations & Design
Bupa Australia

How will you Transform the Claims Experience?

Claims management professionals are constantly challenged with modernising claims processes for greater efficiency with limited financial and talent resources and significant regulatory and compliance requirements. Efficient claims management remains the key factor to ensure customer satisfaction and retention, and therefore directly affects the business and revenue growth of insurance companies.

How can you Seize the Competitive Advantage?

Gaining competitive advantage through efficient, fast and transparent claims processes has become critical in order to survive in a highly turbulent market.

IQPC's Claims Experience 2015 Summit will give an insight into the current claims landscape and how technology, innovation, and data are being used to meet evolving customer needs and expectations, while growing your business and staying ahead of the game.  Join us, and discuss the hottest topics in claims management with the market leaders. Learn how to save costs, simplify your claims processes, detect fraud, and grow your revenues.

Why Should You Attend in 2015?

  • Discover what a superior customer experience looks and feels like and how to maximise this across your claims process
  • How to align your systems and processes with a superior claims experience
  • How to implement lean processes and elimination of waste
  • How to leverage optimal workforce planning solutions
  • Hear the latest innovations - including "Real-time" Voice-of-Customer analytics: an opportunity to measure effectiveness and customer sentiment
  • Balance customer expectations with compliance
  • How to effectively map the customer journey
  • Understanding claims fraud: analyse current trends and innovation in detection and risk management

Sponsors & Exhibitors
Event Partner
Gallagher Bassett (GB)
Media Partners
Media Partners
Management IQ

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