Enhancing the Claims Experience through Customer-Centric Processes and Efficient Operations

Currently in a soft insurance market and a heavy period of natural disasters, a focus on the expectations and the way consumers interact with their insurance companies is key to future profitability and growth.

Claims management professionals are constantly challenged with modernising claims processes for greater efficiency with limited financial and talent resources and significant regulatory and compliance requirements. Efficient claims management remains the key factor to ensure customer satisfaction and retention, and therefore directly affects the business and revenue growth of insurance companies.

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