Delivering a Positive Customer Experience by Improving Process Efficiencies and Reducing Costs

Why Attend Claims Processing 2012?

Managing the claims processing short and long term claims across general, life and health insurance is always seen as area for insurance companies to focus on, and whether that is through claims automation, improving the customer experience, reducing fraud and claims leakage, there is always room for improvement.

In the current situation of uncertain economic conditions insurance companies are not only looking to automate their claims cycle but also to improve the quality of service they offer through implementing new fraud prevention strategies and improving customer satisfaction rates. There are also a multitude of regulatory requirements within the industry and insurers are faced with the challenge of reducing costs whilst managing these upward pressures.

What are the potential areas of improvement in claims processing and how can technology address these pain points?

How can we achieve measurable gains by automating claims processing fully?

How can we reduce claims leakage?

What are other insurance companies doing to handle claims effectively?

If you’ve found yourself asking one or more of these questions, then IQPC’s 5th annual Claims Processing conference is the must attend event in 2012.

“Claims Processing is always a good opportunity to discuss industry issues and gain insight to the trends and opportunities being explored.”

– Julianne Randell, Group Manager of Claims Processing, MEDIBANK PRIVATE

“Makes it clear that we are all trying to improve our customer service and also hints and tips for efficient processes.”

– Dianne Acworth, National Medical Claims Manager, BUPA

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